RATRATLIFE / THE DETAILS
Shipping & production
Every RatLife piece is printed for you after you order, by our UK print partner.
Production
Orders are usually dispatched within 5 working days of payment (Monday to Friday, excluding UK bank holidays).
UK delivery
After dispatch, UK delivery usually takes 1–5 working days, depending on the service. In total, most UK orders arrive within about 10 working days of payment. Busy periods, such as November and December, can add a few days.
UK cost
- Free UK delivery on orders over £75.
- Otherwise £4.99 per order (Standard), or £6.99 for Express.
- The final delivery options and costs are shown at checkout before you pay.
RatLife Nutrition delivery
- Nutrition is sent separately by our supplier, to UK addresses only.
- £5 per order, free when your order is £100 or more. Express isn’t available for Nutrition.
- An order with clothing and Nutrition comes in two parcels, and each parcel has its own delivery charge. Both free delivery thresholds use your whole order total.
International delivery
We also deliver clothing outside the UK. Free delivery over £75 is for UK orders only. Nutrition is UK only.
International delivery is standard international, priced per order based on parcel weight:
European Union
- Under 400 g, e.g. up to 3 tees, or a hoodie and a tee: £14.99
- 400–699 g, e.g. 2–3 hoodies, or 4–6 tees: £16.99
- 700 g to 6 kg, e.g. 4 or more hoodies, or 7 or more tees (sent by courier): £24.99
- Over 6 kg (very large orders): £48.99
Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Selected countries worldwide
- Under 400 g, e.g. up to 3 tees, or a hoodie and a tee: £23.99
- 400–699 g, e.g. 2–3 hoodies, or 4–6 tees: £31.99
- 700 g to 6 kg, e.g. 4 or more hoodies, or 7 or more tees (sent by courier): £38.99
- Over 6 kg (very large orders): £76.99
Countries: Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, United Arab Emirates, Israel, Switzerland and Norway.
Timing: printed to order, dispatched within 5 working days, then tracked international delivery. Times vary by country.
Customs and import taxes: for orders outside the UK, customs duties or import taxes may be charged on arrival by the destination country. These aren’t included in our prices or delivery charge.
We can’t deliver to other countries yet. If your country isn’t listed, it won’t be available at checkout.
Tracking
When your order is dispatched, we email you the tracking details if the service includes tracking.
Problems with delivery
- If your order hasn’t arrived within 15 working days of payment, contact us with your order number and we’ll investigate.
- If a parcel is lost in transit, we’ll send a replacement or give you a full refund.
- If an item is delivered to the wrong address because the address entered at checkout was wrong, we may not be able to replace it for free.
Returns
- Start a return online within 14 days of delivery.
- A flat £5 return label fee, paid on the returns page, covers a prepaid InPost label (a QR code). Drop your parcel at any InPost locker or shop.
- Faulty, damaged or wrong items are free. We’ll replace or refund them.
- Refunds go back to your original payment method once your parcel reaches us and we’ve checked it.
- Nutrition products are food and supplements, so for hygiene and safety they can't be returned once opened. If something arrives damaged or wrong, contact us within 14 days.
Start a return or read the full returns policy.